Loyalty programme

HOW CAN I JOIN THE LOYALTY PROGRAMME ?

All you need is a customer account to join the loyalty programme!

HOW DOES THE LOYALTY PROGRAMME WORK ?

You need to create a customer account to join the loyalty programmeThanks to your purchases, €1 spent on the site or in shop = 1 point earned Accumulating points gives you access to exclusive benefits

HOW IS MY LEVEL DEFINED ?

Your level is only defined by the total amount of your purchase since your first purchase!. Points are not accumulated through referral links or by certain actions (liking a post on the networks, leaving a review, etc.). In addition, purchases made w

MY CODE OR GIFT VOUCHER DOES NOT WORK

Here are all the reasons why your code for a free pair of panties or a free accessory does not work:. Here are all the reasons why your £10 gift voucher won't work:

DO THE BENEFITS GO BEYOND 1000 POINTS ?

Unfortunately, there is no renewal of the offer once the final level has been reached.

WHAT ARE THE ADVANTAGES OF LOYALTY ?

If you have accumulated 150 to 299 points, you can benefit from :. If you have accumulated 300 to 499 points, you can benefit from :. If you have accumulated 500 to 999 points, you can benefit from :. If you have accumulated more than 1000 points, yo

I HAVEN'T CREATED AN ACCOUNT YET. DO MY OLD ORDERS COUNT?

All orders placed before the loyalty programme was set up are counted, even if you did not create a customer account. You just need to have placed an order from the same email address.

WHERE CAN I CHECK MY AVAILABLE POINTS?

You can check your available points directly in your customer area, loyalty programme tab.

MY PURCHASE DOES NOT APPEAR ON MY POINTS BALANCE. WHAT SHOULD I DO?

First of all, check in your customer area, under the ‘My orders’ tab, that your purchase made in the shop or on the website appears correctly. If it appears in your order history, check that your purchase is more than 14 days old. If this is not the

HOW WILL I BE NOTIFIED THAT I AM ENTITLED TO A BENEFIT?

You will be notified by e-mail.

CAN POINTS EXPIRE?

No, the points accumulated are valid for life.