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All purchases made in-store or on the website earn you points at a rate of 1 point for every 1 euro spent. All you need to do is provide the email address linked to your customer account. However, purchases made using a gift card do not earn points. Purchases made with our retail partners do not earn points either.

All purchases made in-store or on the website earn you points at a rate of 1 point for every 1 euro spent. All you need to do is provide the email address linked to your customer account. However, purchases made using a gift card do not earn points.

DO I EARN POINTS ON ALL MY PURCHASES?

Loyalty programme

WHAT IS RECYCLED FIBER ?

BUT IS RECYCLED FIBER COMFORTABLE TO WEAR ?

WHERE ARE NENES SWIMSUITS AND LINGERIE MADE?

WHY ARE YOUR MATERIALS ECO-FRIENDLY?

IS YOUR PACKAGING ECO-RESPONSIBLE?

Commitment

IN WHICH COUNTRY CAN I HAVE IT DELIVERED?

WHAT ARE THE DELIVERY TIMES ?

HOW CAN I TRACK MY ORDER?

I DID NOT GET MY PACKAGE

WILL I HAVE TO PAY CUSTOMS DUTIES?

Delivery and order tracking

WHAT MEANS OF PAYMENT DO YOU ACCEPT ?

PAYMENT IS SECURE

PAYMENT BY INSTALMENTS WITH KLARNA

Payment

WHAT ARE YOUR EXCHANGE CONDITIONS ?

WHAT ARE YOUR RETURN CONDITIONS ?

IS THERE A CHARGE FOR RETURNS?

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND OR EXCHANGE?

CAN I CANCEL MY ORDER ?

Exchange, refund and withdrawal

WHERE ARE YOUR PRODUCTS AVAILABLE?

Try out in shop

HOW DO I CHOOSE MY SIZE?

HOW DO I TAKE MY MEASUREMENTS?

WHICH MODEL IS RIGHT FOR MY BODY TYPE?

HOW DO I LOOK AFTER MY NENES ITEMS?

Sizing and care advice

IS THERE A CHARGE FOR MY REPAIR ?

HOW MUCH DOES THE REPAIR COST ?

WHAT HAPPENS IF MY PURCHASE IS LESS THAN 2 YEARS old?

WHAT HAPPENS IF MY PURCHASE IS MORE THAN 2 YEARS old?

HOW LONG DOES IT TAKE TO REPAIR ?

HOW FAR ALONG ID THE REPAIR OF MY PRODUCT ?

HOW I GET MY REPAIRED PRODUCT BACK ?

I DON'T KNOW WHAT TYPE OF REPAIR TO CHOOSE

Repair

HOW DO I EARN POINTS?

HOW IS MY STATUS DETERMINED?

HOW LONG ARE MY POINTS AND MY STATUS VALID FOR?

MY PURCHASE ISN'T SHOWING UP IN MY POINTS BALANCE

DID WE LOSE OUR OLD POINTS?

WHAT ARE THE BENEFITS AT EACH LEVEL?

DO I EARN POINTS ON ALL MY PURCHASES?Updated 11 hours ago