MY PURCHASE ISN'T SHOWING UP IN MY POINTS BALANCEUpdated 11 hours ago

Firstly, check in your customer account, under the ‘My orders’ tab, to ensure that your purchase – whether made in-store or online – is listed there.

If it appears in your order history, check that your purchase was made more than 20 days ago.

If it isn’t, this is normal: your points are ‘pending’ until this period has elapsed. If it does not appear in your order history, this means you either did not place an order on the website or did not provide the correct email address when making your purchase in-store… Please contact our customer service team so that we can adjust your points.