MY PURCHASE DOES NOT APPEAR ON MY POINTS BALANCE. WHAT SHOULD I DO?Updated 7 months ago

First of all, check in your customer area, under the ‘My orders’ tab, that your purchase made in the shop or on the website appears correctly. 

If it appears in your order history, check that your purchase is more than 14 days old. If this is not the case, this is normal: your points are ‘on hold’ until this period has passed. 

If it doesn't appear in your order history, you haven't placed an order on the site or made your purchase in shop by giving the correct email address... Contact our customer service so that we can adjust your points.