Do you have a question ? We're always happy to help ! 🌸

nenes-paris

Our products are available in our N&#xE9;n&#xE9;s showrooms:&#xA0;<ul><li style="font-size: 16px; color: rgb(98, 31, 16);">In Paris 31 rue Beaurepaire (opening soon),&#xA0;</li><li style="font-size: 16px; color: rgb(98, 31, 16);">In Lille at 12 rue Basse&#xA0;</li><li style="font-size: 16px; color: rgb(98, 31, 16);">In Marseille at 68 rue Sainte in the 1st arrondissement.&#xA0;</li></ul>Our showrooms are open by appointment from Monday to Friday from 10am to 6pm. You can choose your preferred fitting time&#xA0;<a href="https://nenes-paris.com/en/pages/nos-revendeurs">here</a>!&#xA0;You can also find a list of our partner shops&#xA0;<a href="https://nenes-paris.com/en/pages/nos-revendeurs">here</a>! Please note that our partner shops only have part of our collections, so you can check with the shops to see if they have the pieces you&apos;re interested in. &#xA0;If you want to know the availability of a product in our N&#xE9;n&#xE9;s showrooms, don&apos;t hesitate to contact us directly!

Our products are available in our Nénés showrooms:. Our showrooms are open by appointment from Monday to Friday from 10am to 6pm. You can choose your preferred fitting time here!. You can also find a list of our partner shops here! Please note that o

WHERE ARE YOUR PRODUCTS AVAILABLE?

Try out in shop

WHAT IS RECYCLED FIBER ?

BUT IS RECYCLED FIBER COMFORTABLE TO WEAR ?

WHERE ARE NENES SWIMSUITS AND LINGERIE MADE?

WHY ARE YOUR MATERIALS ECO-FRIENDLY?

IS YOUR PACKAGING ECO-RESPONSIBLE?

Commitment

IN WHICH COUNTRY CAN I HAVE IT DELIVERED?

WHAT ARE THE DELIVERY TIMES ?

HOW CAN I TRACK MY ORDER?

I DID NOT GET MY PACKAGE

WILL I HAVE TO PAY CUSTOMS DUTIES?

Delivery and order tracking

WHAT MEANS OF PAYMENT DO YOU ACCEPT ?

PAYMENT IS SECURE

PAYMENT BY INSTALMENTS WITH KLARNA

Payment

WHAT ARE YOUR EXCHANGE CONDITIONS ?

WHAT ARE YOUR RETURN CONDITIONS ?

IS THERE A CHARGE FOR RETURNS?

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND OR EXCHANGE?

Exchange and refund

CAN I TRY IT IN SHOP?

HOW DO I CHOOSE MY SIZE?

HOW DO I TAKE MY MEASUREMENTS?

WHICH MODEL IS RIGHT FOR MY BODY TYPE?

HOW DO I LOOK AFTER MY NENES ITEMS?

Sizing and care advice

WHO REPAIRS MY PRODUCT ?

IS THERE A CHARGE FOR MY REPAIR ?

HOW MUCH DOES THE REPAIR COST ?

WHAT HAPPENS IF MY PURCHASE IS LESS THAN 2 YEARS old?

WHAT HAPPENS IF MY PURCHASE IS MORE THAN 2 YEARS old?

HOW LONG DOES IT TAKE TO REPAIR ?

HOW FAR ALONG ID THE REPAIR OF MY PRODUCT ?

HOW I GET MY REPAIRED PRODUCT BACK ?

I DON'T KNOW WHAT TYPE OF REPAIR TO CHOOSE

Repair

HOW CAN I JOIN THE LOYALTY PROGRAMME ?

HOW DOES THE LOYALTY PROGRAMME WORK ?

HOW IS MY LEVEL DEFINED ?

MY CODE OR GIFT VOUCHER DOES NOT WORK

DO THE BENEFITS GO BEYOND 1000 POINTS ?

WHAT ARE THE ADVANTAGES OF LOYALTY ?

I HAVEN'T CREATED AN ACCOUNT YET. DO MY OLD ORDERS COUNT?

WHERE CAN I CHECK MY AVAILABLE POINTS?

MY PURCHASE DOES NOT APPEAR ON MY POINTS BALANCE. WHAT SHOULD I DO?

HOW WILL I BE NOTIFIED THAT I AM ENTITLED TO A BENEFIT?

CAN POINTS EXPIRE?

Loyalty programme

WHERE ARE YOUR PRODUCTS AVAILABLE?Updated 12 days ago