Do you have a question ? We're always happy to help ! 🌸

nenes-paris

<p><span style="font-family: Inter; color: rgb(98, 31, 16);">We deliver throughout Europe ! We want our swimsuits and lingerie made of recycled fibers to be accessible to all women in a perimeter close to our production and storage site in order to respect our short cycle. Find out more about the available delivery methods <a href="https://nenes-paris.com/pages/conditions-de-livraison">here</a>.</span></p>

We deliver throughout Europe ! We want our swimsuits and lingerie made of recycled fibers to be accessible to all women in a perimeter close to our production and storage site in order to respect our short cycle. Find out more about the available del

IN WHICH COUNTRY CAN I HAVE IT DELIVERED?

Delivery and order tracking

WHAT IS RECYCLED FIBER ?

BUT IS RECYCLED FIBER COMFORTABLE TO WEAR ?

WHERE ARE NENES SWIMSUITS AND LINGERIE MADE?

WHY ARE YOUR MATERIALS ECO-FRIENDLY?

IS YOUR PACKAGING ECO-RESPONSIBLE?

Commitment

WHAT ARE THE DELIVERY TIMES ?

HOW CAN I TRACK MY ORDER?

I DID NOT GET MY PACKAGE

WILL I HAVE TO PAY CUSTOMS DUTIES?

WHAT MEANS OF PAYMENT DO YOU ACCEPT ?

PAYMENT IS SECURE

PAYMENT BY INSTALMENTS WITH KLARNA

Payment

WHAT ARE YOUR EXCHANGE CONDITIONS ?

WHAT ARE YOUR RETURN CONDITIONS ?

IS THERE A CHARGE FOR RETURNS?

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND OR EXCHANGE?

Exchange and refund

WHERE ARE YOUR PRODUCTS AVAILABLE?

Try out in shop

HOW DO I CHOOSE MY SIZE?

HOW DO I TAKE MY MEASUREMENTS?

WHICH MODEL IS RIGHT FOR MY BODY TYPE?

HOW DO I LOOK AFTER MY NENES ITEMS?

Sizing and care advice

IS THERE A CHARGE FOR MY REPAIR ?

HOW MUCH DOES THE REPAIR COST ?

WHAT HAPPENS IF MY PURCHASE IS LESS THAN 2 YEARS old?

WHAT HAPPENS IF MY PURCHASE IS MORE THAN 2 YEARS old?

HOW LONG DOES IT TAKE TO REPAIR ?

HOW FAR ALONG ID THE REPAIR OF MY PRODUCT ?

HOW I GET MY REPAIRED PRODUCT BACK ?

I DON'T KNOW WHAT TYPE OF REPAIR TO CHOOSE

Repair

HOW CAN I JOIN THE LOYALTY PROGRAMME ?

HOW DOES THE LOYALTY PROGRAMME WORK ?

HOW IS MY LEVEL DEFINED ?

MY CODE OR GIFT VOUCHER DOES NOT WORK

DO THE BENEFITS GO BEYOND 1000 POINTS ?

WHAT ARE THE ADVANTAGES OF LOYALTY ?

I HAVEN'T CREATED AN ACCOUNT YET. DO MY OLD ORDERS COUNT?

WHERE CAN I CHECK MY AVAILABLE POINTS?

MY PURCHASE DOES NOT APPEAR ON MY POINTS BALANCE. WHAT SHOULD I DO?

HOW WILL I BE NOTIFIED THAT I AM ENTITLED TO A BENEFIT?

CAN POINTS EXPIRE?

Loyalty programme

IN WHICH COUNTRY CAN I HAVE IT DELIVERED?Updated 2 months ago