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Your refund or exchange will be effective when we check the return parcel. You will receive an email as soon as we have validated the return.&#xA0;Don&apos;t forget to keep the tracking number so you can follow the progress of your parcel!&#xA0;A refund may take a few days to appear in your account, depending on your bank. Please note that the refund is made using the same payment method you used to place the order.&#xA0;Your exchange will be shipped the day after your return parcel has been checked, and will arrive within the same timeframe as your original order!

Your refund or exchange will be effective when we check the return parcel. You will receive an email as soon as we have validated the return. Don't forget to keep the tracking number so you can follow the progress of your parcel!. A refund may take a

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND OR EXCHANGE?

Exchange and refund

WHAT IS RECYCLED FIBER ?

BUT IS RECYCLED FIBER COMFORTABLE TO WEAR ?

WHERE ARE NENES SWIMSUITS AND LINGERIE MADE?

WHY ARE YOUR MATERIALS ECO-FRIENDLY?

IS YOUR PACKAGING ECO-RESPONSIBLE?

Commitment

IN WHICH COUNTRY CAN I HAVE IT DELIVERED?

WHAT ARE THE DELIVERY TIMES ?

HOW CAN I TRACK MY ORDER?

I DID NOT GET MY PACKAGE

WILL I HAVE TO PAY CUSTOMS DUTIES?

Delivery and order tracking

WHAT MEANS OF PAYMENT DO YOU ACCEPT ?

PAYMENT IS SECURE

PAYMENT BY INSTALMENTS WITH KLARNA

Payment

WHAT ARE YOUR EXCHANGE CONDITIONS ?

WHAT ARE YOUR RETURN CONDITIONS ?

IS THERE A CHARGE FOR RETURNS?

WHERE ARE YOUR PRODUCTS AVAILABLE?

CAN I TRY IT IN SHOP?

Try out in shop

HOW DO I CHOOSE MY SIZE?

HOW DO I TAKE MY MEASUREMENTS?

WHICH MODEL IS RIGHT FOR MY BODY TYPE?

HOW DO I LOOK AFTER MY NENES ITEMS?

Sizing and care advice

WHO REPAIRS MY PRODUCT ?

IS THERE A CHARGE FOR MY REPAIR ?

HOW MUCH DOES THE REPAIR COST ?

WHAT HAPPENS IF MY PURCHASE IS LESS THAN 2 YEARS old?

WHAT HAPPENS IF MY PURCHASE IS MORE THAN 2 YEARS old?

HOW LONG DOES IT TAKE TO REPAIR ?

HOW FAR ALONG ID THE REPAIR OF MY PRODUCT ?

HOW I GET MY REPAIRED PRODUCT BACK ?

I DON'T KNOW WHAT TYPE OF REPAIR TO CHOOSE

Repair

HOW CAN I JOIN THE LOYALTY PROGRAMME ?

HOW DOES THE LOYALTY PROGRAMME WORK ?

HOW IS MY LEVEL DEFINED ?

MY CODE OR GIFT VOUCHER DOES NOT WORK

DO THE BENEFITS GO BEYOND 1000 POINTS ?

WHAT ARE THE ADVANTAGES OF LOYALTY ?

I HAVEN'T CREATED AN ACCOUNT YET. DO MY OLD ORDERS COUNT?

WHERE CAN I CHECK MY AVAILABLE POINTS?

MY PURCHASE DOES NOT APPEAR ON MY POINTS BALANCE. WHAT SHOULD I DO?

HOW WILL I BE NOTIFIED THAT I AM ENTITLED TO A BENEFIT?

CAN POINTS EXPIRE?

Loyalty programme

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND OR EXCHANGE?Updated 2 years ago