Do you have a question ? We're always happy to help ! 🌸

nenes-paris

The best way to measure your breasts is without a bra or with a cupless bra, and make sure the ribbon is always straight across the back!<img data-fr-image-pasted="true" src="https://uploads.gorgias.io/PG09N6gdWLR24j5g/Capture_decran_2023-08-30_a_10.03.56-5ad78c2b-3c83-4258-a27a-38b4517a25d0.png" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; max-width: 100%; color: rgb(0, 0, 0); font-family: Arial, sans-serif; font-size: 14.6667px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; width: 300px;" id="isPasted" class="fr-fic fr-dib"> To measure your bottom properly, make sure the tape measure lies flat and is neither too tight nor too loose. <img data-fr-image-pasted="true" src="https://uploads.gorgias.io/PG09N6gdWLR24j5g/Capture_decran_2023-08-30_a_10.05.52-b84d49a1-26ab-408e-8564-012cfc653cd6.png" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; max-width: 100%; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; width: 352px;" id="isPasted" class="fr-fic fr-dib">Once you&apos;ve taken your measurements, don&apos;t hesitate to let us know so that we can recommend a size for you &#x1F60A;

The best way to measure your breasts is without a bra or with a cupless bra, and make sure the ribbon is always straight across the back!. To measure your bottom properly, make sure the tape measure lies flat and is neither too tight nor too loose. O

HOW DO I TAKE MY MEASUREMENTS?

Sizing and care advice

WHAT IS RECYCLED FIBER ?

BUT IS RECYCLED FIBER COMFORTABLE TO WEAR ?

WHERE ARE NENES SWIMSUITS AND LINGERIE MADE?

WHY ARE YOUR MATERIALS ECO-FRIENDLY?

IS YOUR PACKAGING ECO-RESPONSIBLE?

Commitment

IN WHICH COUNTRY CAN I HAVE IT DELIVERED?

WHAT ARE THE DELIVERY TIMES ?

HOW CAN I TRACK MY ORDER?

I DID NOT GET MY PACKAGE

WILL I HAVE TO PAY CUSTOMS DUTIES?

Delivery and order tracking

WHAT MEANS OF PAYMENT DO YOU ACCEPT ?

PAYMENT IS SECURE

PAYMENT BY INSTALMENTS WITH KLARNA

Payment

WHAT ARE YOUR EXCHANGE CONDITIONS ?

WHAT ARE YOUR RETURN CONDITIONS ?

IS THERE A CHARGE FOR RETURNS?

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND OR EXCHANGE?

Exchange and refund

WHERE ARE YOUR PRODUCTS AVAILABLE?

CAN I TRY IT IN SHOP?

Try out in shop

HOW DO I CHOOSE MY SIZE?

WHICH MODEL IS RIGHT FOR MY BODY TYPE?

HOW DO I LOOK AFTER MY NENES ITEMS?

WHO REPAIRS MY PRODUCT ?

IS THERE A CHARGE FOR MY REPAIR ?

HOW MUCH DOES THE REPAIR COST ?

WHAT HAPPENS IF MY PURCHASE IS LESS THAN 2 YEARS old?

WHAT HAPPENS IF MY PURCHASE IS MORE THAN 2 YEARS old?

HOW LONG DOES IT TAKE TO REPAIR ?

HOW FAR ALONG ID THE REPAIR OF MY PRODUCT ?

HOW I GET MY REPAIRED PRODUCT BACK ?

I DON'T KNOW WHAT TYPE OF REPAIR TO CHOOSE

Repair

HOW CAN I JOIN THE LOYALTY PROGRAMME ?

HOW DOES THE LOYALTY PROGRAMME WORK ?

HOW IS MY LEVEL DEFINED ?

MY CODE OR GIFT VOUCHER DOES NOT WORK

DO THE BENEFITS GO BEYOND 1000 POINTS ?

WHAT ARE THE ADVANTAGES OF LOYALTY ?

I HAVEN'T CREATED AN ACCOUNT YET. DO MY OLD ORDERS COUNT?

WHERE CAN I CHECK MY AVAILABLE POINTS?

MY PURCHASE DOES NOT APPEAR ON MY POINTS BALANCE. WHAT SHOULD I DO?

HOW WILL I BE NOTIFIED THAT I AM ENTITLED TO A BENEFIT?

CAN POINTS EXPIRE?

Loyalty programme

HOW DO I TAKE MY MEASUREMENTS?Updated 2 years ago