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nenes-paris

<p><span style="color: rgb(98, 31, 16);">As soon as your order is ready to go, we will send you an email with the La Poste, Mondial Relay,&#xA0; Colissimo or UPS tracking number. This number will be active the next day. Do not hesitate to check the tracking status to know when the package will be delivered.</span></p>

As soon as your order is ready to go, we will send you an email with the La Poste, Mondial Relay,  Colissimo or UPS tracking number. This number will be active the next day. Do not hesitate to check the tracking status to know when the package will b

HOW CAN I TRACK MY ORDER?

Delivery and order tracking

WHAT IS RECYCLED FIBER ?

BUT IS RECYCLED FIBER COMFORTABLE TO WEAR ?

WHERE ARE NENES SWIMSUITS AND LINGERIE MADE?

WHY ARE YOUR MATERIALS ECO-FRIENDLY?

IS YOUR PACKAGING ECO-RESPONSIBLE?

Commitment

IN WHICH COUNTRY CAN I HAVE IT DELIVERED?

WHAT ARE THE DELIVERY TIMES ?

I DID NOT GET MY PACKAGE

WILL I HAVE TO PAY CUSTOMS DUTIES?

WHAT MEANS OF PAYMENT DO YOU ACCEPT ?

PAYMENT IS SECURE

PAYMENT BY INSTALMENTS WITH KLARNA

Payment

WHAT ARE YOUR EXCHANGE CONDITIONS ?

WHAT ARE YOUR RETURN CONDITIONS ?

IS THERE A CHARGE FOR RETURNS?

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND OR EXCHANGE?

Exchange and refund

WHERE ARE YOUR PRODUCTS AVAILABLE?

CAN I TRY IT IN SHOP?

Try out in shop

HOW DO I CHOOSE MY SIZE?

HOW DO I TAKE MY MEASUREMENTS?

WHICH MODEL IS RIGHT FOR MY BODY TYPE?

HOW DO I LOOK AFTER MY NENES ITEMS?

Sizing and care advice

WHO REPAIRS MY PRODUCT ?

IS THERE A CHARGE FOR MY REPAIR ?

HOW MUCH DOES THE REPAIR COST ?

WHAT HAPPENS IF MY PURCHASE IS LESS THAN 2 YEARS old?

WHAT HAPPENS IF MY PURCHASE IS MORE THAN 2 YEARS old?

HOW LONG DOES IT TAKE TO REPAIR ?

HOW FAR ALONG ID THE REPAIR OF MY PRODUCT ?

HOW I GET MY REPAIRED PRODUCT BACK ?

I DON'T KNOW WHAT TYPE OF REPAIR TO CHOOSE

Repair

HOW CAN I JOIN THE LOYALTY PROGRAMME ?

HOW DOES THE LOYALTY PROGRAMME WORK ?

HOW IS MY LEVEL DEFINED ?

MY CODE OR GIFT VOUCHER DOES NOT WORK

DO THE BENEFITS GO BEYOND 1000 POINTS ?

WHAT ARE THE ADVANTAGES OF LOYALTY ?

I HAVEN'T CREATED AN ACCOUNT YET. DO MY OLD ORDERS COUNT?

WHERE CAN I CHECK MY AVAILABLE POINTS?

MY PURCHASE DOES NOT APPEAR ON MY POINTS BALANCE. WHAT SHOULD I DO?

HOW WILL I BE NOTIFIED THAT I AM ENTITLED TO A BENEFIT?

CAN POINTS EXPIRE?

Loyalty programme

HOW CAN I TRACK MY ORDER?Updated 2 years ago